FAQ’S:
WHEN WILL WE BE REOPENING?
We are open for limited hours now! You can shop in-store, drop off consignment, and come by for curbside pick-up from 11am-5pm on Wednesdays, Fridays, and Saturdays. Before you bring your consignment, please carefully read our consignment page. We are still updating our online shop regularly, as consignment comes in, and will let you all know through Instagram and newsletters as we continue to adjust.
WHAT ARE YOUR CURBSIDE PICKUP HOURS?
You may pick up your online orders anytime during our regular shop hours, WEDNESDAYS, FRIDAYS, + SATURDAYS 11am-5pm. No need to call ahead, just head over! When you arrive at the shop, wave or knock if you see us or if you don't see anyone in the shop, call us at (503) 724-9922 and let us know your name and order number. If you are picking up consignment go-backs or expired consignment or need anything else, let us know. We will bring your items to the door. Please wear a mask and allow 6 feet distance if you are waiting at the door. Thank you for your cooperation in keeping us all safe!
ARE YOU TAKING CONSIGNMENT RIGHT NOW?
We are accepting consignment but please carefully read our our consignment page before bringing in your things. There you will find all the info you need about what we are accepting, how to pre-screen and prepare your items, and when you may bring them by!
WHAT IS YOUR RETURN POLICY?
Returns must be started within 2 days of pick-up or delivery AND must be returned to the shop, labeled with your name, order number, and "return," within 2 weeks of ordering. ALL SALE ITEMS AND UNDERGARMENTS ARE FINAL SALE. Once we receive the item(s), we will refund your original payment method minus a restocking fee of $5 per item.
CAN I USE MY CONSIGNMENT CREDIT TOWARDS ONLINE PURCHASES?
Yes! Please leave us a note requesting to use your store credit or gift card balance during checkout. You will be charged for the purchase at checkout but will receive a refund for any credit or gift card balance used once we fulfill your order.
DO YOU OFFER CREDIT UP-FRONT FOR CONSIGNMENT?
No, we do not offer cash or credit up-front. You begin building credit as your items sell, and this credit is immediately available for use or cash-out as soon it accumulates.
HOW LONG WILL YOU KEEP MY ITEMS ON DISPLAY?
Our consignment period is 60 days. All unclaimed, expired items are donated. Please keep track of your items while they are here if you know you would like to take back unsold items!
WHAT HAPPENS IF SOME OF MY ITEMS DO NOT SELL?
If there is anything left at the end of your consignment period, you may leave them with us to donate or contact us to let us know you’d like them back and we will hold them for a week for you to collect. Consignors are responsible for contacting us prior to their expiration date (on the invoice given via email) to have their items pulled, or the items will be donated after they expire.
HOW DO I COLLECT MY PAYMENT FOR ITEMS THAT HAVE SOLD?
WILL YOU MAIL MY CHECK OR DO I HAVE TO COME PICK IT UP?
We are happy to mail you a check. Please email us to make this request, and include your shipping address. We charge $2 for this service.
DO YOU CARRY MEN’S CLOTHING?
Technically no, but read on. We carry and buy women’s and children’s clothing, jewelry, bags, and accessories. However, we will selectively consider menswear pieces if they can be styled gender-neutral, or if they are popular styles that sell well for us.
DO YOU ACCEPT OLDER ITEMS IF THEY ARE CLASSIC STYLES?
Generally, we will pass on older items even if they are classic styles. For us, this means styles that were purchased new more than 2 years ago but less than 20 years ago. Even if the style has not changed much over the years, we have found that older items do not sell well for us. We do accept select vintage items!